The app is frozen on my Apple device

If you are having an issue with our iOS or iPadOS app, we have some different troubleshooting steps that you can attempt on your own before contacting our support.

These links will take you to Apples support articles with instructions for each step. We suggest that you complete these steps in the order that they are listed here.

Please do not contact Apple Support, they will refer you back to us. They will not assist with troubleshooting apps not made by them. The articles are listed below.

Quit an App on iPhone or iPad

iPhone: https://support.apple.com/en-us/109359

iPad: https://support.apple.com/en-ca/guide/ipad/ipad79518d15/ipados

Restart your iPhone or iPad

iPhone: https://support.apple.com/en-ca/guide/iphone/iph841379c3d/26/ios/26#iph6c6b41f36 iPad: https://support.apple.com/en-us/101603

Force restart your iPhone or iPad

iPhone: https://support.apple.com/en-ca/guide/iphone/iph8903c3ee6/ios

iPad: https://support.apple.com/en-ca/guide/ipad/ipad63d30b5a/14.0/ipados/14.0#iPad715e3eec

How to delete an App on iPhone or iPad

iPhone: https://support.apple.com/en-ca/guide/iphone/iph248b543ca/ios

iPad: https://support.apple.com/en-ca/guide/ipad/ipad0aed1df8/ipados